Customer Service

09/07/2012 (Lượt xem: 2047)

Macadamia Natural Oil™ products are sold and shipped from the United States. Please note that purchasing products from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes

Some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national Customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national Customs authorities for any reason, it is your responsibilty alone to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.

On any Customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a "gift".

Returns and Exchanges

An exchange of product will only be accepted with a Macadamia Natural Oil approved Exchange Authorization (EA) Number. To obtain an EA Number, please contact our Customer Service Department and fill out the Exchange Authorization Form (EAF).

1.  Enclose a copy of your completed EAF along with the unused portion of the product and place it inside your package.

2.  Pack the items carefully to avoid damage in transit.

3.  Please address your package to:

Macadamia Natural Oil
Customer Service/ EA#________
9333 Oso Ave.
Chatsworth, CA 91311

Please Note: Only products purchased from our Macadamia Natural Oil website may be exchanged.  All exchanges must be approved by a Macadamia Natural Oil Customer Service Representative and accompanied with a Macadamia Natural Oil Exchange Authorization Form that will serve as your packing slip. All exchanges will be subject to a fifteen percent (15%) shipping and handling fee.

For your protection and to ensure prompt delivery, we recommend that you send the exchange via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).

Shipping fees are non-refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found below in the section “Damaged Items”. If you have any questions about exchanges, please contact our Customer Service Department at 1-800-807-3950 or 818-859-7870.

Damaged Items

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